The Telephone Preference Service (TPS) is a list of consumers (including Sole Traders and Partnerships, except in Scotland) who have registered their wish not to receive unsolicited direct marketing calls. It is a legal requirement that companies do not make such calls to numbers registered on the TPS. The original legislation was introduced in May 1999. It has subsequently been updated and now the relevant legislation is the Privacy and Electronic (EC Directive) Regulations 2003. Companies who are reported to the TPS for breach of the above regulation are included in a monthly report sent to the Information Commissioners Office (ICO) the body responsible for enforcement.
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The Corporate Telephone Preference Service has been set up following the publication by DTI of the new Privacy and Electronic Communications (EC Directive) (Amendment) Regulations 2004. The new Regulations will come into force on 25 June 2004 and will amend the existing Privacy and Electronic Communications (EC Directive) Regulations 2003. The new Regulations mean that it is unlawful for someone in business (including charities or other voluntary organisations) to make unsolicited sales and marketing calls to a telephone number allocated to a corporate subscriber if that corporate subscriber has either told that business or organisation that do not want to receive such calls or has registered the number with the Corporate TPS that they do not wish to receive such calls from any business or organisation.
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All those in business (including charities and voluntary organisations) who make direct marketing telephone calls to Individuals. Both ‘cold’ lists and customer lists should be checked against the Telephone Preference Service register before calls are made, to ensure compliance with the Regulations. This is in addition to checking such lists against in-house “do not call” lists. There is an exception to the above and that is where Individuals have already indicated to the calling business or organisation that they do not object to direct marketing telephone calls.
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The Information Commissioner’s Office. The Telephone Preference Service itself will investigate initial complaints made to it by anyone whose registration has not prevented a call, which it should have done, but the Information Commissioner’s Office will determine any action for breach of the Regulations.

The Telephone Preference Service Ltd which administers the Telephone Preference Service register – is a subsidiary company of the Direct Marketing Association (UK) Ltd which OFCOM has appointed to manage the opt-out registers.
And to think we thought it was a rushed job.

Checking against TPS/CTPS is a legal requirement. EasyCheck from Selectabase makes this simple.

Benefits include:
– Official TPS, CTPS & MPS licensees
– Registers updated every 24 hours
– Supplier of TPS checking since 1999
– GDPR & PECR compliant service
– Full audit to prove numbers checked
– Instantly check 1 number or full lists
– Web browser, PC & mobile app, or API
– Pay as you go credits or pay monthly

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You can get started from as little as £10 plus VAT.

Flexible payment options include ‘Pay As You Go’ prepaid checks and ‘Pay Monthly’ with a rolling monthly allowance.
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Select the price plan best suited to your requirements, register and pay – you’re all set up to choose from the various checking tools available! it’s as simple as that and you can top-up, or change your monthly plan at anytime.
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We have several tools available for you to use, each offers flexible and fast number checking. Check 1 number at a time or multiple batches of up to 50,000 numbers – there’s no limit!

You only get charged for 1 check that looks like a telephone number (i.e. contains at least 10 digits) and per register checked. Empty rows, records too short and non numerical characters are ignored.

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Choose from the options below. Once you have registered and have an allowance of checks, all tools are available to you.

Online checker – Enter one number at a time or copy and paste a list of phone numbers (up to 50,000 at a time), into the batch screen, submit and the results are displayed in seconds.

Downloaded PC app software – Download the free EasyCheck software to screen full CSV and XLS list files within Excel. No contracts or tie-ins, start with 50 free credits when you download the app.

Advanced TPS solutions (API) – If you are looking to integrate TPS and CTPS checking within your internal systems, we recommend using our EasyCheck API (Application Programming Interface). Click here to download our API documentation.

Easycheck Dialler (mobile phone app) – the TPS Checker app conveniently inks to your dialler so you can instantly check numbers on the go from your mobile device – one number at a time.

Managed service – If you prefer to release your list of numbers, you can send us a CSV or XLS list file (and other formats upon request), securely via our File Transfer facility. We’ll screen your list marking up the records that match TPS/CTPS, and then re-upload it back to you. Speak to a member of our team offline and they will authorise access to File Transfer facility.

If you are unsure which service to use you can contact our team of experienced customer service advisers during office hours on 01304 383838.

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As frequently as is necessary to ensure that nobody protected by the Regulations, who has registered with either of the registers 28 days or more previously, is contacted. It is a legal requirement to check at least every 28 days.
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Selectabase include TPS and CTPS. These are the only official ‘do not call’ registers. There are various organisations offering registration to other services that they claim will stop unsolicited calls. They may be commercial companies offering services for which they charge a fee and some may be fraudulent. TPS is not associated to any of these companies and Selectabase only include the official TPS and CTPS registers.
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Before screening against TPS and CTPS, we perform a pre-clean operation so that non numerical or special characters, spaces, dialling prefixes (+44, 0044) and leading zeros are all removed. We also only check the first 10 significant digits against the registers. This means that for the example entry “+44(0)1304-383838 dial ext. 555 and ask for Dave”, only the number “1304383838” will be checked.
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Genuine research calls are not deemed as direct marketing and do not need to be checked against TPS as they generally relate to information gathering or seeking of opinions whereas the purpose of a direct marketing call would be to sell or market a product or service. The Telephone Preference Service (TPS) aims to reduce live direct marketing calls and is unable to stop calls from organisations who are conducting research. You cannot make a sales/marketing call under the guise of a market research call! All sales and marketing calls require a TPS check before calling.

The Market Research Society (MRS) has a code of conduct which all its members must comply with. Their details are:

Market Research Society (MRS)
15 Northburgh Street, London
EC1V 0JR
Tel: 02074904911
Fax: 02074900608
Web: www.mrs.org.uk

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You can subscribe from our website. Alternatively you can call our team of experienced customer service advisers during office hours on 01304 383838.
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You can purchase the EasyCheck system online or by telephone using a payment card. Alternatively contact us offline and we can arrange an invoice which can be paid by bank transfer.
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You can call our experienced customer service team during office hours on 01304 383838, alternatively please email us on enquiry@selectabase.co.uk or request a call back here.
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Requesting API credentials relates purely to the mobile phone app EasyCheck Dialler. API credentials will allow you to get a unique log in for multiple mobile app users, which allows them to use the app for checking but will not allow them to access the main account which contains information such as invoices etc. You can request these by calling us on 01304 383838, alternatively please email us at enquiry@selectabase.co.uk or request a call back.

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